FAQ
Shipping
Where do you ship?
We currently ship within the United States only.
How long does processing take?
Every piece is handmade and packed by hand. Orders ship within 3–7 business days.
How long does delivery take?
After your order ships: Economy ($4.99) 5–8 business days, Standard ($6.99) 3–4 business days, Express ($19.99) 1–2 business days. These are estimates and are not guaranteed.
Can I cancel or change my order?
Yes, within 24 hours of placing it. Email support@lulutouch.com with your order number.
Returns
What is your return window?
You can request a return within 30 days of receiving your order.
What condition must returns be in?
Pieces must be unworn, in the same condition you received them, and in their original packaging.
Who pays for return shipping?
Return shipping is paid by the customer. If your order arrives damaged or you receive the wrong item, we cover it.
Is anything non-returnable?
Earrings (for hygiene reasons), custom or personalized pieces (including pieces adjusted to a custom size), and gift cards, unless they arrive damaged or you receive the wrong item.
See our Refund Policy and Shipping Policy for full details.
Product Materials & Care
Are your products handmade?
Yes. LuluTouch products are handmade, and most pieces are made only once. Material details are listed in each product description.
How do I care for my jewelry?
Wipe with a soft, dry cloth and keep it away from water, perfume and harsh chemicals. Store it dry in a soft pouch when not in use.
Payment & Security
Is checkout secure?
Yes. Checkout is hosted on Shopify's secure infrastructure and served over HTTPS.
Contact
How can I get support?
Use the contact page or email support@lulutouch.com and include your order number for faster help.