FAQ

LuluTouch FAQ

How long does processing take?
Orders are processed in 3-7 business days before shipment.

How long is shipping?
Average delivery is 5-10 business days after dispatch, depending on destination and carrier conditions.

What is your return window?
You can request a return within 30 days of receiving your item.

What condition must returns be in?
Items must be unworn or unused, with tags and original packaging, plus proof of purchase.

Are your products handmade?
Yes. LuluTouch products are handmade. Material details vary by product and are listed in each product description.

How do I care for my jewelry?
Avoid direct contact with water, perfume, and harsh chemicals. Store dry in a soft pouch when not in use.

Is checkout secure?
Yes. Checkout is hosted on Shopify's secure infrastructure and served over HTTPS.

How can I get support?
Use the contact page or email support@lulutouch.com and include your order number for faster help.